In a survey undertaken by the Stress Management Society to understand the key challenges that businesses face when it comes to workplace stress and wellbeing, the responses highlighted that stress in the workplace is common, affecting more than 75% of companies, and stress is having a significant ... [View Post]
Blog
How to motivate and engage your staff
We all know having an engaged and motivated team is essential for the success of any organisation. However, it's often one of those things that seems too aspirational or unrealistic to actually achieve. It's hard enough doing everything you are meant to do, let alone have the time and the energy to ... [View Post]
Dealing with aggressive clients
Wouldn’t the lives of everybody working in many organisations be so much easier without clients who regularly question decisions, challenge expertise or quibble over the invoice?! Of course, it’s those same clients who ultimately pay the wages and recruit new clients for us by recommending us to ... [View Post]
Handling demanding clients effectively
It's often said that there's no such thing as a difficult client, only a difficult situation. Everyone we deal with, every day, is juggling their own emotions, deadlines and unique personal circumstances; not to mention those we're just about holding in ourselves! This patchwork of interconnecting ... [View Post]
The Pareto Principle
In this article we're looking at the Pareto Principle (also known as the '80/20 rule') - the idea that 20% of causes generate 80% of results. The idea was originally postulated in 1906 by Vilfredo Pareto, an Italian economist and sociologist who recognised that 80% of his country's wealth belonged ... [View Post]
